Frequently Asked Questions

We provide vehicle recovery and roadside assistance across South Wales, including Cardiff, Newport, Swansea, Bridgend, Pontypridd, Merthyr Tydfil, Caerphilly, and surrounding areas. We also service the M4 corridor and can arrange long-distance recovery if needed.

Yes! We operate 24 hours a day, 7 days a week, including weekends and bank holidays. Whether it's 3am on a Sunday or Christmas Day, we're here to help when you need us most.

Our average response time is 40 minutes. We prioritize emergency situations and aim to reach you as quickly as possible. When you call, we'll give you an estimated arrival time based on your location and our nearest available vehicle.

Yes, we work with all major insurance companies and breakdown cover providers. We can bill your insurance company directly in most cases. Please have your policy number ready when you call us.

Our pricing depends on several factors including your location, distance to recovery destination, time of day, and vehicle type. We provide transparent quotes over the phone before we dispatch. There are no hidden fees - the price we quote is the price you pay.

We accept multiple payment methods for your convenience:

• Cash at pickup
• Debit or credit card
• Secure payment link sent to your phone
• Monthly invoicing for fleet and business customers

Yes! We offer competitive rates and monthly invoicing for businesses with multiple vehicles. Contact us to discuss a tailored package for your commercial or fleet needs.

We can recover a wide range of vehicles including:

• Cars (including luxury and sports cars)
• Vans and commercial vehicles
• Motorhomes and camper vans
• 4x4s and SUVs
• Motorcycles

If you're unsure about your vehicle, give us a call and we'll let you know if we can help.

We offer roadside assistance for common issues like flat batteries, flat tyres, lockouts, and fuel delivery. If your vehicle can't be fixed at the roadside, we'll recover it to your chosen destination (home, garage, or mechanic).

Yes, we specialize in accident recovery. Our trained operators handle damaged vehicles with care and can recover from accident scenes to your chosen location. We work directly with insurance companies and can provide all necessary documentation.

Yes, we can accommodate up to 2 passengers in our recovery vehicles, subject to availability and safety regulations. Please let us know when you call if you need passenger transport.