We aim to provide exceptional service, but if something hasn't met your expectations, we want to hear from you and make it right.
At A1 Speedy Recovery, we are committed to providing professional, reliable vehicle recovery services. We value your feedback and take all complaints seriously. Our complaints procedure ensures that any issues are handled promptly, fairly, and professionally.
We will acknowledge receipt of your complaint within 24 hours (or the next working day if received on a weekend or bank holiday) and provide you with a reference number.
We will thoroughly investigate your complaint, which may include reviewing service records, speaking with staff members, and examining any evidence provided.
We aim to provide a full written response within 5 working days. For more complex issues, we'll keep you updated on progress and provide an expected resolution date.
Our response will explain our findings, any actions we've taken, and if applicable, any compensation or remedial action we're offering to resolve the matter.
If you're not satisfied with how we've handled your complaint, you can:
If we cannot resolve your complaint to your satisfaction through our internal process, you may have the option to use an alternative dispute resolution service. We will provide details of appropriate services if this becomes necessary.
Making a complaint will not affect your rights as a consumer. You are entitled to:
We view complaints as an opportunity to improve our services. All complaints are reviewed to identify any patterns or areas where we can enhance our operations, training, or customer service procedures.
Your feedback helps us improve. Please don't hesitate to reach out if you have any concerns about our service.
Available 24/7 for service inquiries and complaints